Returns & Shipping
If you receive your ONLINE purchase and are not loving it, we want to help! It’s our mission at Muse to make sure each client feels beautiful, empowered and happy with all of their items - feel free to contact us at any time with questions or concerns. Should you want to return your product, we've included the following points to make the process as easy as possible.
- Please email our team within 3 business days of delivery of purchase to inform us of your intention to return any or all of your items (firstname.lastname@example.org).
- To be eligible for a return, your item must be unused and in the same condition and packaging that you originally received it.
- Shipping and handling on returned merchandise will not be refunded.
- Muse is happy to offer a full refund for online orders within 14 days from when your purchase is delivered. Our policy lasts 14 days. If more than 14 days have gone by since the confirmed delivery we will unfortunately not be able to offer a refund.
- Items purchased online cannot be returned in-store.
- We do not offer exchanges at this time.
- Gift cards, basics, accessories including jewelry, scarves and headwear, and sale items are a FINAL SALE.
Please allow between 24-72 business hours to process your order. Also, please note that your order is not final until it has been shipped, and in some circumstances, it’s possible an item may go out of stock as the system is updating. In the rare case we are not able to complete your order, a member of our team will email you from email@example.com as soon as possible.
* Please note that this policy is for our online store only. For our In-store Policy please see the bottom of your receipt or feel free to call the store at 604-560-5115.