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FAQ

 How can I shop Muse?
Our flagship store is located in South Surrey, in the Shops at Morgan Crossing, and if you live near or plan to visit the Vancouver area weʼd love to meet you in person! If that's not an option, you can now dress and gift Muse no matter where you are in the world through our online shop!

Where is Muse from?
We are a born and bred Canadian brand, developed and maintained by a team of west coast, Canadian girls! In fact, we are still based out of the original location that started it all!

Do you carry the same product in-store and online?
Product, including but not limited to labels, styles, sizing and colors can vary between our flagship store and online shop. There is no way to guarantee that something available through our store will be carried online or vice versa. Every item, however, in every collection both in-store and online, is carefully selected to represent the Muse brand and the Muse Girl.

How does your clothing fit?
The brands and designers that we feature at Muse originate primarily out of Los Angeles and the cut of our garments is typically smaller and narrower than other retailers. Please refer specifically to the sizing notes in the product description of each item for details on the fit of that particular piece.

Why should I create an account to shop Muse online?
There are many benefits to creating an account through our online store! You can view your order history, track your purchases through our website, buy without having to re-enter your personal information, sign up to receive our newsletter and so much more! You do not need an account to use our online store, but if you would like one we are ready and waiting to welcome you to the club!

If I donʼt have a Paypal account can I still make a purchase?
Absolutely! We accept both Visa and Mastercard to make buying online as quick and easy as possible. Paypal can be connected to a debit account if a credit card option is not preferable - please follow the link provided (http://goo.gl/klc9xq) if youʼd like to set up your own Paypal account, and feel free to email our team should you have questions about any of our payment methods. 

Can I return an item that I purchased online in-store? 
We work under two separate inventory systems and our flagship store and online sales are kept individually at this time. Purchases made must be returned through the medium from which they were bought - currently, we cannot accept returns from one to the other. If you have any questions on this topic, please get in touch and one of our team members would be happy to help!

Where do you ship?
We ship worldwide and would love to send something Muse your way! If you have any questions about your particular location please do not hesitate to email our team for more personalized details.

When will my order arrive and what does it cost?
All of our orders are shipped through Canada Post and the travel time and cost of each package will vary dependent on destination and order weight. Customs fees may also apply and are the responsibility of the purchaser. At this time, our free shipping on orders over $100 pertains only to clients based in Canada and the United States.


 

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