In-Store Pick Up
- In store pickup requires a MINIMUM processing window of two (2) business days and shipping window of two (2) business days.
This is to allow our team to process your order, receive your items and transfer them to the South Surrey location.
- You will receive an email from our warehouse once your order is ready for pickup.
Your order will not be available until the email confirmation has been sent.
- For efficient pickup, you MUST be able to prove proof of purchase.
- If an item is listed as PRE-ORDER, the two (2) business day window does not apply
and the item will be available in-store at the listed preorder arrival date.
If you receive your ONLINE purchase and are not loving it, we want to help!
It’s our mission at Muse to make sure each client feels beautiful, empowered and happy with all of their items -
feel free to contact us at any time with questions or concerns.
Should you want to return your product, we've included the following points to make the process as easy as possible:
Please email our team within three (3) business days of delivery of purchase to inform us of your intention to return any or all of your items (firstname.lastname@example.org).
To be eligible for a return, your item must be unused and in the same condition and packaging that you originally received it.
Shipping and handling on returned merchandise will not be refunded.
Muse is happy to offer a full refund for online orders within 14 days from when your purchase is delivered.
Our policy lasts 14 days. If more than 14 days have gone by since
the confirmed delivery we will unfortunately not be able to offer a refund.
Items purchased online cannot be returned in-store.
We do not offer exchanges at this time.
Gift cards, basics, accessories including jewelry, scarves and headwear, and sale items are a FINAL SALE.